HRD GLOBAL - Title: Email delivery delays / failures – Incident details

All systems operational

Title: Email delivery delays / failures

Resolved
Major outage
Started 7 months agoLasted about 2 hours
Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We’re currently investigating an issue affecting outbound email delivery from our website (e.g., order confirmations, donation receipts, and notifications). Some emails may show as “sent” in our system but are not being received by recipients. Our team is actively reviewing the email sending configuration and delivery logs to identify the root cause.

    Impact: Some users may not receive automated emails.
    Workaround: If you’re expecting an email and don’t receive it, please contact us and we can manually confirm your transaction.