HRD GLOBAL Status - Incident history https://hrdglobal.instatus.com HRD GLOBAL Wed, 21 Jan 2026 01:47:12 +0000 Title: Email delivery delays / failures Type: Incident Duration: 2 hours and 19 minutes Jan 21, 01:47:12 GMT+0 - Investigating - We’re currently investigating an issue affecting outbound email delivery from our website (e.g., order confirmations, donation receipts, and notifications). Some emails may show as “sent” in our system but are not being received by recipients. Our team is actively reviewing the email sending configuration and delivery logs to identify the root cause. **Impact:** Some users may not receive automated emails. **Workaround:** If you’re expecting an email and don’t receive it, please contact us and we can manually confirm your transaction. Jan 21, 03:41:35 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 21, 04:05:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 19 minutes

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>01:47:12</var> GMT+0</small><br><strong>Investigating</strong> - We’re currently investigating an issue affecting outbound email delivery from our website (e.g., order confirmations, donation receipts, and notifications). Some emails may show as “sent” in our system but are not being received by recipients. Our team is actively reviewing the email sending configuration and delivery logs to identify the root cause. **Impact:** Some users may not receive automated emails. **Workaround:** If you’re expecting an email and don’t receive it, please contact us and we can manually confirm your transaction..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>03:41:35</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>04:05:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 21 Jan 2026 01:47:12 +0000 https://hrdglobal.instatus.com/incident/cmknd4qv9057q8lga8mdj5n65 https://hrdglobal.instatus.com/incident/cmknd4qv9057q8lga8mdj5n65 Problem loading website Type: Incident Affected Components: HRD Status Jan 15, 13:33:04 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 15, 13:33:08 GMT+0 - Resolved - We managed to resolve the incident Type: Incident

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>13:33:04</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>13:33:08</var> GMT+0</small><br><strong>Resolved</strong> - We managed to resolve the incident.</p> ]]> Thu, 15 Jan 2026 13:33:04 +0000 https://hrdglobal.instatus.com/incident/cmkfhpbjf002bueupmhxibxh8 https://hrdglobal.instatus.com/incident/cmkfhpbjf002bueupmhxibxh8