Title: Email delivery delays / failures
Resolved·Major outage·2 hours 18 minutesJanuary 21, 20261:474:05 AMUTC
- Resolved · UTCThis incident has been resolved.
- Identified · UTCWe are continuing to work on a fix for this incident.
- Investigating · UTC
We’re currently investigating an issue affecting outbound email delivery from our website (e.g., order confirmations, donation receipts, and notifications). Some emails may show as “sent” in our system but are not being received by recipients. Our team is actively reviewing the email sending configuration and delivery logs to identify the root cause.
Impact: Some users may not receive automated emails.
Workaround: If you’re expecting an email and don’t receive it, please contact us and we can manually confirm your transaction.